> For the complete documentation index, see [llms.txt](https://docs.changeup.com/app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.changeup.com/app/account-settings/manage-users/forgot-password.md).

# Forgot Password

If you forget your password, just click Forgot your password? On the login screen.

<figure><img src="/files/0ViOCY1R2pLRMC6B7Fdz" alt="" width="563"><figcaption><p>Forgot your password?</p></figcaption></figure>

A new page will open where you enter your email address so the system can send a password reset notification.

<figure><img src="/files/BcAxwGyBXDI8P728Qkka" alt="" width="563"><figcaption><p>Reset Password</p></figcaption></figure>

If the email is in the ChangeUp system and attached to an account you will receive an email with a Create New Password link.

<figure><img src="/files/SN0nmX7vHJcZo2fzOzjG" alt="" width="563"><figcaption><p>Create New Password</p></figcaption></figure>

Opening the link brings you to the Change your Password screen. Enter a new password following the security requirements:

* Minimum 16 characters
* At least one uppercase and lowercase character
* At least one numeric character
* At least one special character (!, @, #, $, etc.)

<figure><img src="/files/eqqafeqetM2ls4On0Vc9" alt="" width="563"><figcaption><p>Change your Password</p></figcaption></figure>

Once the new password meets the requirements all the hint text will turn green. Change Password.

<figure><img src="/files/bRxcjoayhWd1bToHD8ya" alt="" width="563"><figcaption><p>Change your Password complete</p></figcaption></figure>

Now you can Login to your account using the new credentials.

<figure><img src="/files/xPMPVZ8oxbu7YT49xvNB" alt="" width="563"><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.changeup.com/app/account-settings/manage-users/forgot-password.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.