Forgot Password

If you forget your password, just click Forgot your password? On the login screen.

A new page will open where you enter your email address so the system can send a password reset notification.

If the email is in the ChangeUp system and attached to an account you will receive an email with a Create New Password link.

Opening the link brings you to the Change your Password screen. Enter a new password following the security requirements:

• Minimum 16 characters

• At least one uppercase and lowercase character

• At least one numeric character

• At least one special character (!, @, #, $, etc.)

Once the new password meets the requirements all the hint text will turn green. Change Password.

Now you can Login to your account using the new credentials.