# Reset MFA

To reset the MFA (Multiple Factor Authentication) for a user follow these steps.

1.Go to the top right menu and click the green round  icon next to support: 

![](https://cdn.filestackcontent.com/dcjHSz9TPeIzPKeE2heA)

2.Select “Users” from the Menu

![](https://cdn.filestackcontent.com/lP4LbmA3RTyYxvojZYep)

3.Click the 3-doted menu of the user you want to reset the MFA.

![](https://cdn.filestackcontent.com/T4SoBkOxQAu3WH4ei8zA)

4\. Click “Confirm MFA Reset” 

![](https://cdn.filestackcontent.com/5bQ3hFvXQ46Du2Vpwf85)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.changeup.com/app/account-settings/manage-users/reset-mfa.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.