Canceling a Transaction
Last updated
Last updated
There are three states that a transaction reported to ChangeUp can possibly have:
Pending: When a transaction has been reported but is delayed (according to the post-checkout webhook), awaiting completion.
Complete: A transaction has passed the delay duration or has no delay and is finalized in the system. The transaction cannot be canceled and will be included in the monthly donation remittance.
Canceled: The transaction has been canceled before completion and is no longer included in the monthly donation total.
The View Transactions button is on the main Reports page in the top right side of the page.
There may be hundreds or thousands of results. Filter by date to find the transaction in question.
Once the transaction has been found, open the item's menu.
Choose Cancel Transaction from the item menu.
Confirm this action; it cannot be undone once this transaction has been canceled.
Once the modal closes, the transaction will have a new status icon showing indicating the cancelation, this will ensure that it is not included in any donation remittance.
